Privacy Policy

Last updated: 14 October 2026

At Peosa Cosmetics, your privacy matters to us. We are committed to respecting your personal information and handling it responsibly whenever you visit our website, purchase our skincare products, contact us on WhatsApp or Instagram, or interact with our brand.

This Privacy Policy explains how we collect, use, store, share and protect your personal information.

Peosa Cosmetics is a Nigerian skincare retail brand specializing in skin brightening, skin lightening and dark spot care. We offer skincare products and carefully curated combos to help customers choose products suited to their skincare goals.

By using our website or interacting with our services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required, we will request it separately as appropriate.

1. Who We Are

Peosa Cosmetics is the business responsible for handling personal information collected through our website and our direct customer interactions, subject to the roles of our service providers.

Business name: Peosa Cosmetics
Website: https://peosacosmetics.com
Business email: peosacosmeticstore@gmail.com
WhatsApp: +234 902 620 3464

For questions, requests or concerns relating to your personal information, please contact us using the details above.

2. Personal Information We Collect

We collect only the information reasonably necessary for our business operations and customer service, subject to applicable law.

Depending on how you interact with us, we may collect the following information:

a. Personal and contact information

This may include your name, phone number, email address, delivery address and other contact details you provide when placing an order or contacting us.

b. Order and transaction information

This may include the products you purchase, order numbers, delivery details, order history, payment status and information needed to verify a transaction.

Payments made through bank transfers or online payment providers may involve transaction references and other payment-related information. Payment providers may independently collect and process payment information under their own privacy policies.

c. Skincare information

When you request personalized skincare recommendations, you may voluntarily share information about your skin type, skin concerns, dark spots, uneven skin tone, products you currently use, sensitivities or skincare goals.

Please share only the information necessary for us to assist you. Some skincare information, especially information that reveals a person’s health, may qualify as sensitive personal data and will receive appropriate protection under applicable law.

d. Communications and feedback

We may collect messages, enquiries, complaints, reviews and feedback you send us through our website, WhatsApp, Instagram or other customer service channels.

e. Website and technical information

When you browse our website, Shopify and other enabled technologies may collect information such as your IP address, browser type, device information, pages visited, referral sources and interactions with our website.

The information collected depends on your device, privacy settings, cookies and the tools enabled on our store.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and manage your orders.
  • To confirm payments and arrange deliveries.
  • To respond to enquiries and provide customer support.
  • To recommend skincare products and combos based on information you voluntarily share.
  • To communicate with you about your orders, deliveries, returns or complaints.
  • To improve our website, products, customer experience and services.
  • To prevent fraud, protect our business and maintain transaction records.
  • To meet applicable legal, tax, accounting and regulatory obligations.
  • To send promotional messages, offers, product updates and other marketing communications where permitted.
  • To publish reviews, testimonials or customer photographs where the appropriate permission has been obtained.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law or supported by an appropriate lawful basis.

4. Our Legal Grounds for Processing Your Information

Under the Nigeria Data Protection Act 2023, personal information must be processed on an appropriate lawful basis.

Depending on the circumstances, we may process your information because:

  • You have given consent: For activities where consent is the appropriate legal basis, such as certain marketing activities or the use of customer photographs in promotional content.
  • It is necessary to fulfil an order or take steps you request: For example, processing your purchase, confirming payment and arranging delivery.
  • We have a legal obligation: For example, retaining records required by applicable tax or other laws.
  • We have a legitimate interest: For activities such as protecting our store against fraud, maintaining business records or improving our services, where that interest is not overridden by your rights.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place lawfully before the withdrawal.

We will determine and apply the appropriate lawful basis to each relevant processing activity.

5. Skincare Consultations and Sensitive Information

We understand that customers may share personal details when seeking skincare recommendations.

We use information you voluntarily provide about your skincare concerns to help us respond to your questions and suggest potentially suitable products or product combinations.

Please note the following:

  • You are not required to share unnecessary personal or medical information to purchase our products.
  • We will take appropriate measures to protect skincare information that may qualify as sensitive personal data.
  • Where consent is legally required to process sensitive personal data, we will seek the appropriate consent before processing it.
  • We will not use your private skincare consultation messages as public marketing content without the appropriate permission.
  • Our skincare recommendations are not a substitute for advice from a qualified dermatologist or other healthcare professional.

6. How We Share Your Information

We do not intend to sell your personal information to third parties.

However, we may share relevant information with trusted service providers where necessary to operate our business, including:

  • Shopify: Our online store is hosted on Shopify. Shopify processes certain customer and website information to provide its ecommerce services.
  • Payment providers: Online payment providers and financial institutions may process information needed to complete, verify or investigate transactions.
  • Delivery companies: We may share your name, phone number, delivery address and relevant order details with delivery providers so they can fulfil your order.
  • Business and technology service providers: We may use service providers that help us manage communications, website functionality, customer support, analytics or marketing, depending on the services enabled in our business.
  • Professional advisers and public authorities: We may disclose relevant information where required by law or where reasonably necessary to establish, exercise or defend legal claims, prevent fraud or protect our legal rights.

We expect appropriate safeguards to be used when personal information is shared with service providers. Such providers may process information under their own legal obligations and contractual arrangements.

7. International Transfers of Personal Information

Some of our service providers, including Shopify or third-party applications, may process or store information outside Nigeria.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law, including using an appropriate transfer mechanism or other legally permitted safeguard where necessary.

The privacy practices of third-party providers may also be governed by their own policies and terms.

For more information about Shopify’s handling of personal information, please visit: https://www.shopify.com/legal/privacy

8. Cookies and Similar Technologies

Our Shopify website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, measure advertising performance.

These technologies may be provided by Shopify or by third-party applications and services integrated into our store.

Depending on the technology used, cookies may help us:

  • Keep the website and shopping cart functioning.
  • Remember certain browsing preferences.
  • Understand how visitors interact with our website.
  • Measure marketing and advertising performance where applicable.

You may be able to manage cookie preferences through the cookie banner or privacy settings available on our website. You can also manage cookies through your browser settings.

Some cookies are necessary for the website to function. Where consent is required for non-essential cookies or tracking technologies, we will seek consent through appropriate settings before using them for the relevant purposes.

The cookies and tracking technologies actually used depend on our Shopify configuration and the applications we have installed.

9. Marketing Communications

We may use your contact details to send promotional messages about skincare products, product combos, special offers, new arrivals and other updates where permitted by law.

Where consent is required, we will obtain it before sending promotional communications.

You can opt out of marketing messages at any time by replying to the message with an appropriate request, such as “STOP”, or by contacting us directly on WhatsApp or by email.

For WhatsApp communications, you may also ask us to stop sending promotional messages through that channel.

Opting out of marketing will not prevent us from sending essential service communications, such as order confirmations, delivery updates or important messages relating to an existing purchase.

We will respect applicable marketing preferences and opt-out requests.

10. Customer Reviews, Testimonials and Photographs

We appreciate the feedback our customers share with Peosa Cosmetics.

From time to time, we may ask customers for reviews or permission to share their experiences on our website, Google Business Profile, Instagram, WhatsApp status or other marketing channels.

We will seek appropriate permission before publishing identifiable private feedback, customer photographs, skin progress pictures or testimonials in our marketing materials.

Where applicable, we will explain how the content may be used and seek any required consent before publication.

You may contact us to withdraw permission for future marketing use of your testimonial or photograph. We will consider your request and take appropriate steps, subject to applicable law and any legitimate reasons for retaining existing records.

We will not assume that a customer has agreed to public marketing use simply because they sent us a private message or provided feedback.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include restricting access to customer information, using trusted service providers, protecting business accounts and taking reasonable steps to secure our systems and communications.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

You can also help protect your information by avoiding the sharing of passwords, verification codes or sensitive payment details through unofficial channels.

If a personal data breach occurs, we will assess it and take the steps required by applicable law, including notifying affected individuals or the relevant authority where legally required.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on the type of information and why we collected it. For example:

  • Order and transaction records: We may retain these for the period needed to manage orders, handle disputes and comply with accounting or legal obligations.
  • Customer service messages: We may retain relevant communications for as long as necessary to respond to enquiries, resolve complaints or maintain appropriate business records.
  • Skincare consultation information: We aim to retain this only for as long as necessary to provide the requested assistance, subject to any applicable legal requirements.
  • Marketing information: We may retain relevant contact and preference records while needed to manage permitted marketing activities and honour opt-out requests.
  • Reviews and photographs: We may retain content used with permission for as long as necessary for the agreed purpose, unless permission is withdrawn or another lawful reason applies.

When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to legal retention obligations and legitimate needs such as resolving disputes.

13. Your Privacy Rights

Subject to the Nigeria Data Protection Act 2023 and other applicable laws, you may have the right to:

  • Be informed about how your personal information is collected and used.
  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally applicable.
  • Withdraw consent where we rely on consent as the lawful basis for processing.
  • Object to certain processing, including certain direct marketing activities.
  • Request data portability where the legal conditions for this right are met.
  • Request a review of certain automated decisions, where applicable.
  • Lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request deletion.

To exercise your rights, contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding to a request.

We will respond within the period required by applicable law.

You may also contact the Nigeria Data Protection Commission through its official website: https://ndpc.gov.ng/

14. Third-Party Websites and Services

Our website or social media pages may contain links to third-party websites, payment providers, delivery services or social media platforms.

These third parties may collect and process information under their own privacy policies.

We do not control the privacy practices of independent third-party websites and encourage you to review their policies before sharing personal information with them.

Your use of WhatsApp, Instagram, Google or other external platforms is also subject to the terms and privacy policies of those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your information is handled, please contact us.

Peosa Cosmetics
Website: https://peosacosmetics.com
WhatsApp: +234 902 620 3464
Email: peosacosmeticstore@gmail.com

We value your trust and are committed to handling your personal information responsibly while providing skincare products and customer service.

Thank you for choosing Peosa Cosmetics.