Refunds Policy
At Peosa Cosmetics, customer satisfaction is important to us. Due to the nature of skincare products, we are unable to accept returns or exchanges on opened or used items.
Please inspect your package upon delivery. If there is any issue with your order, notify us within 24 hours of delivery so we can assist you promptly.
When we accept returns or replacements
We accept returns or replacements only if:
- You receive the wrong product.
- Your item arrives damaged.
- An item is missing from your order.
How to make a request
To be eligible, please contact us within 24 hours of delivery and provide:
- Your order number.
- Clear photos or videos of the item received.
- Photos of the packaging.
What we cannot refund or replace
We do not accept returns or refunds for:
- Opened or used skincare products.
- Change of mind after purchase or after receiving the product.
- Incorrect products selected by the customer.
- Reactions to products due to individual skin sensitivity.
Replacements and refunds
Once your request has been reviewed and approved, we will arrange a replacement or refund where applicable.
If you have any questions, please contact us on WhatsApp: +234 902 620 3464.